What is your shipping policy?
Check out our complete Shipping Policy.
When will my order ship?
We ship all Dodo Vape orders out per our 3-7day shipping guarantee. When you receive your tracking number from us, your order has been shipped. For more details, visit the Turnaround section of our Shipping Policy.
Where do you ship from?
We ship all orders in Shenzhen and Hong Kong warehouses
Can I pick up my order or visit your store?
Dodo Vape is an online only store and does not have a retail storefront. All orders are shipped from our fulfillment center to the address listed on your order. We do not offer pickup options at this time.
My order is awaiting fulfillment, what does that mean?
The Awaiting Fulfillment and Awaiting Shipment order statuses (on your My Account page) are what you’ll see when you have successfully completed your order. These statuses mean that your order is being prepared for shipment by our team.
Your order status will update to "Shipped" when it has shipped, and you'll receive a tracking number via email, during our regular business hours, 9am-5pm China Standard Time, Monday-Friday.